PRIVACY & DATA PROTECTION STATEMENT
Effective Date: March 2026
Voetspore Selfdrive Rentals are committed to protecting the privacy and confidentiality of our clients’ personal information. This statement outlines how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all other applicable South African data protection legislation.
1. Information We Collect
In the course of providing our vehicle rental services, we may collect personal information including, but not limited to, your full name, identity or passport number, contact details, driver’s licence particulars, payment information, and travel itinerary details. This information is collected directly from you at the time of booking or vehicle collection.
2. Purpose of Collection
Your personal information is collected solely for the purpose of processing your rental agreement, verifying your eligibility to operate our vehicles, facilitating payment, complying with legal and regulatory obligations, and communicating with you in relation to your booking or any subsequent matters arising therefrom.
3. Confidentiality and Non-Disclosure
We regard the confidentiality of your personal information as a matter of the highest importance. Your personal information will not be disclosed, sold, transferred, or shared with any third party without your prior written consent, except where such disclosure is required by law, court order, or regulatory authority. Any third-party service providers engaged by us in the delivery of our services — such as insurance underwriters or payment processors — are bound by strict confidentiality obligations and are only permitted to process your information for the specific purpose for which it was shared.
4. Data Security
We implement reasonable and appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, alteration, or destruction. Access to personal records is restricted to authorised personnel only, and we regularly review our data security practices to ensure ongoing protection.
5. Retention of Information
Personal information will be retained for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once information is no longer required, it will be securely disposed of in a manner that prevents unauthorised access or reconstruction.
6. Your Rights
You have the right to request access to the personal information we hold about you, to request correction of any inaccurate or incomplete information, and to object to the processing of your information in certain circumstances. Requests in this regard may be submitted to us in writing using the contact details below, and we will respond within a reasonable period in accordance with POPIA.
7. Cookies and Website Data
Should you visit our website, certain non-personally identifiable data may be collected through cookies or similar technologies for the purpose of improving user experience and analysing website traffic. No personally identifiable information is collected through this process without your knowledge and consent.
8. Updates to this Statement
We reserve the right to update or amend this Privacy Statement from time to time. Any material changes will be communicated through our website or directly to affected clients. Continued use of our services following such notification will constitute acceptance of the revised statement.
9. Contact
Should you have any questions regarding the handling of your personal information, or wish to exercise any of your rights under POPIA, please contact our Information Officer at the details provided on our website or in your rental agreement.
This statement applies to all clients and prospective clients of our vehicle rental operations